FAQs

1. Orders & General Information

Do you have a physical store?
No. Bravowish operates exclusively as an online store. This allows us to offer a curated selection of designs while keeping our operations efficient.

Where are your products shipped from?
All orders are shipped from our fulfillment center in:
150 Lakeshore Way, Cordele, Georgia 31015, United States.

What countries do you ship to?
We currently ship to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Germany
  • France

We are working to expand to more countries in the future.

Can I place an order from outside these countries?
At this time, we are unable to process orders for destinations outside our supported regions.

2. Shipping & Delivery

How long does shipping take?
Estimated delivery time = Handling time (1–2 business days) + Transit time.

  • Estimated delivery time varies by location:
CountryEstimated Delivery
United States4–9 business days
Canada6–14 business days
United Kingdom7–14 business days
Australia8–17 business days
Germany, France7–16 business days

Do you offer flat-rate shipping?
Yes. Shipping is charged at a fixed rate per order depending on your location and does not increase with the number of items.

Are there any hidden fees?
No. We do not charge any hidden or handling fees. The total at checkout is the amount charged by our store.

Which carriers do you use?
We ship via USPS, DHL, or EMS, depending on the package and destination.

Can I ship to multiple addresses in one order?
No. Each order can only be shipped to one address. Please place separate orders for different addresses.

Can I change my shipping address after placing an order?
Yes, but only if your order has not yet been shipped.

Why is my order delayed?
Delays may occur due to:

  • Incorrect or incomplete address
  • Weather conditions
  • Carrier delays
  • Customs processing (for international orders)

3. Customs, Duties & Taxes

Will I need to pay customs or import fees?
If you are ordering internationally, your package may be subject to customs duties, import taxes, or other fees.

Who is responsible for these charges?
These charges are determined by your country’s customs authority and must be paid by the customer. They are not included in the product price or shipping fee.

4. Payments

What payment methods do you accept?
We accept:

  • PayPal
  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.) via PayPal

Do I need a PayPal account to pay?
No. You can pay with a debit or credit card without a PayPal account (availability depends on your region).

When will I be charged?
Payment is processed immediately when you complete your order.

Why was my payment declined?
This may be due to:

  • Incorrect card details
  • Insufficient funds
  • Bank restrictions

Please verify your details or contact your bank.

Do you store my payment information?
No. All payments are securely processed through PayPal. We do not store your card details.

Are there additional fees from my bank?
Your bank may charge currency conversion or international transaction fees if applicable.

5. Order Changes & Cancellations

Can I cancel or modify my order?
Yes. Orders can be canceled or modified within 24 hours of placement.

What if my order has already shipped?
If your order has been shipped, it cannot be canceled. However, you may return it after delivery.

6. Returns & Refunds

What is your return policy?
We accept returns for both defective and non-defective items within 30 calendar days of delivery, provided they meet our return conditions.

What are the return conditions?
Items must be:

  • Unused and in original condition
  • Returned with all tags, packaging, and accessories
  • Free from wear, washing, or damage

Do you offer free returns?
Yes. We provide a prepaid return label for all approved returns, and return shipping is fully covered.

Are there any restocking fees?
No. We do not charge restocking or handling fees.

How do I start a return?
Email us at support@bravowish.com with:

  • Your order number
  • Item(s) you wish to return
  • Photos and reason for return

We will respond within 1–2 business days.

7. Refunds

How long does it take to receive a refund?

  • Refund issued within: 2 business days after inspection
  • Bank processing time: 3–7 business days

What does my refund include?

  • Non-defective items: Item price + tax (shipping not included)
  • Defective or incorrect items: Full refund including shipping

What if I haven’t received my refund?
Please:

  1. Check your bank account
  2. Contact your card provider
  3. Contact your bank

If the issue continues, email us at support@bravowish.com.

8. Exchanges

Do you offer exchanges?
Yes. We offer free exchanges within 30 days.

How does exchange work?

  • Submit a return request
  • Specify the replacement (size, color, or style)
  • Once approved and inspected, we ship your replacement within 3 business days

What if the item is out of stock?
You can:

  • Choose a different item
  • Upgrade by paying the difference
  • Request a refund

9. Damaged or Incorrect Items

What should I do if I receive a damaged or wrong item?
Contact us immediately with:

  • Order number
  • Description of the issue
  • Photos of the item and packaging

We will provide:

  • A prepaid return label
  • A free replacement or full refund

Should I discard the item?
No. Please keep the item until your case is resolved.

10. Order Tracking

How do I track my order?
You will receive a tracking number via email once your order ships.

Why is my tracking not updating?
Tracking may take up to 2 business days to update after shipment.

11. About Bravowish

What kind of products do you offer?
We specialize in feminine dresses with bold, modern designs such as corsets, cut-outs, and statement silhouettes.

What makes Bravowish different?
Our focus is on combining:

  • Bold design
  • Flattering fit
  • Wearable comfort
  • Confidence-driven fashion

12. Contact & Support

How can I contact you?